New vehicle order
Build, options and delivery slot agreed up front, then tracked from factory to forecourt in your account.
- Specification walkthrough
- Written order summary
- Delivery date updates
- Handover appointment
What it is actually like to buy a car from us
Most of the time a car purchase goes wrong in the gaps. You see a listing somewhere, phone to ask if it is still there, get told someone will call back, and three days later you are starting again with a different car. Our app exists to close those gaps. It is the same stock list our sales floor works from, the same service diary our workshop works from, and the same order file your paperwork sits in — shown to you instead of read out to you.
Stock you can trust to be there
Every new and used car in the app is a car we hold or have on order. When one is sold it leaves the list that day. Listings carry the mileage, the service record, the previous-owner count, the MOT position where it applies, and photographs taken of that specific car, not a press shot of the model. If a used car has a kerbed wheel or a scuff on the rear bumper, you will see the photograph of it before you drive to us. That is cheaper for everyone than a wasted Saturday.
A test drive that is a booking, not a request
You pick the car, you pick a slot, and the slot is held against that registration. Nobody else is booked into it. You turn up, the keys are at the desk, and the route is one we know shows the car properly — a stretch of dual carriageway, some town driving, a hill. If the car is not right for you, say so and we will put two alternatives in front of you rather than argue with you about the first one.
The trade-in, in writing
You send us the registration, the mileage, the condition and a handful of photographs through the app. You get a written valuation back, with the reasoning attached: what the car is worth to us, what is coming off for the tyres or the bodywork, and how long the figure stands. We re-check it when the car is physically with us, and if nothing has changed, the figure does not change either.
After the keys
The part of ownership that lasts longest is the part most dealers go quiet about. Your car stays in your account: service intervals, what was done last time, what the technician flagged for next time, and a booking screen for the workshop. When the car is in with us, the job moves through the same status list we use internally — booked in, on the ramp, parts awaited, ready — so you are not ringing the service desk to find out whether to arrange a lift home.
None of this replaces talking to a person. It just means that by the time we talk, we are both looking at the same car, the same figures and the same dates.